purchase policies

You are purchasing a one-of-a-kind handmade ceramic piece therefore, subtle variation in size and color is to be expected from order to order. Color and size are photographed to be as accurate as possible but may appear slightly different from screen to screen. Please read the specific dimensions listed for each piece because some of my pieces are smaller than others. With that being said, these pieces are made to last and loved for many years to come.

Shipping

All ready-to-ship orders are mailed within 1-5 business days via USPS and you will receive an email with tracking information once your order is shipped. Each made-to-order piece will ship out within the timeline specified on the individual product page. I am not responsible for lost or stolen packages once they are in the hands of USPS. If your order happens to arrive damaged, please contact me within 2 business days with a photo of the package and I will work with you to fix the issue.

Returns

If you are not 100% satisfied with your order, I will gladly issue a refund, in the form of store credit, upon the return of your item/s and notifying me within 10 days of purchasing. Customers are responsible for insuring returns are shipped back — including the shipping costs of the return. Once the item is received, I will issue store credit for the full amount of your purchase, minus the original shipping costs. I can not issue a refund or store credit until an item is physically back in the studio and I have inspected it to ensure it is in its original condition and not damaged. I am not responsible for lost packages, or packages that are mistakenly marked as delivered by carriers. To initiate a return for store credit, please email jillia@jilliaceramics.com.

Care

All functional pieces like mugs, bowls, plates, etc are food-safe, dishwasher-safe, and microwave-safe. Though hand-washing is always recommended to protect the longevity of a piece. If a piece is NOT food-safe, it will be listed on the individual product description. If you have questions about how to care for a specific piece, please email jillia@jilliaceramics.com.